PATIENT VIDEO TRANSCRIPT
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GETTING STARTED ON XIAFLEX®
(collagenase clostridium histolyticum)
If your doctor has prescribed XIAFLEX® (collagenase clostridium histolyticum), you as the patient play an important role in getting started on treatment as soon as possible. Here's what to expect.
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Doctor's Office
The process starts when your doctor...
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Doctor's Office
CVS specialty®
Pharmacy
...sends your prescription to CVS Specialty Pharmacy.
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CVS specialty®
Pharmacy
Patient
To fill the prescription and ship XIAFLEX to your doctor's office, CVS Specialty must first call and speak with you directly...
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Home address
Date of birth
Out-of-pocket responsibility
... to confirm personal information, such as your home address, date of birth, and to collect your out-of-pocket responsibility.
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XIAFLEX Copay Assistance Program
~94% OF ELIGIBLE PATIENTS SHOULD PAY $0 OUT OF POCKET*
*Most eligible patients with commercial insurance plans should pay a $0 copay for XIAFLEX. Predictions based on historical analysis of claims filed September 2022 through August 2023.
They can also help explain financial assistance options, if you need them—just another reason to pick up that phone!
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The pharmacy may apply financial assistance if you qualify.
Ask if you are eligible for copay assistance or other financial support to help with out-of-pocket responsibility
The pharmacy may apply financial assistance if you qualify. If they don't offer it, make sure to ask about it!
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It's very important to answer this call, or return it if you miss it.
It's very important to answer this call, or return it if you miss it.
CVS Specialty will leave a message if they miss you, so check your voicemail for instructions to call them back.
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CVS Specialty must first call and speak with you directly before they can ship your prescription
If CVS Specialty can't reach you, your medicine cannot be shipped to the doctor's office and your treatment may be delayed.
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CVS specialty®
When CVS Specialty calls you, please note that the caller ID may simply say...
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UNKNOWN
..."unknown" instead of CVS Specialty.
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Missed Call
If CVS Specialty misses you the first time, they'll try to call back twice, so you have three chances to answer this important call.
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Missed Call
John Smith
If you miss these calls,
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1-844-343-4221
If you miss their call, call them back!
CVS Specialty Pharmacy
1-844-343-4221
... please call the pharmacy back to complete this required step to fill your prescription for XIAFLEX.
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New Voicemail
1-844-343-4221
If you miss their call, call them back!
CVS Specialty Pharmacy
1-844-343-4221
Remember to check your voicemail for messages from CVS Specialty, including the callback number, which is different than the number they called you from.
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Patient
CVS specialty®
Pharmacy
Doctor's Office
Again, your medicine can ship to your doctor's office only after CVS Specialty has spoken to you directly on the phone.
They will collect your information and out-of-pocket responsibility, then call your doctor to schedule delivery of XIAFLEX to their office.
It's important to know that this process must be completed for each cycle of your treatment, not just the first time.
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Questions about XIAFLEX?
Call your doctor.
Remember, if you have any questions about your XIAFLEX treatment, call your doctor.